Terms & Conditions

1. Service Description and Scope

GMBCLEANER provides a reputation management and review dispute service that helps businesses identify, report, and request the removal of reviews that may violate a platform's published content policies. Our scope of work includes reviewing the reviews you flag, assessing them against the relevant platform's policies, preparing and submitting dispute requests through that platform's official channels, and reporting the outcome to you.

The Service is limited to the preparation and submission of dispute requests. We are not a law firm and do not provide legal advice. We do not post reviews, write reviews, incentivize reviews, or engage with genuine, factually-based customer feedback. We do not remove reviews ourselves; only the host platform has the authority to remove a review.

The Service is offered on a per-order basis. There are no recurring subscriptions unless explicitly stated in a separate written agreement. Any features, tools, or dashboards we provide are intended to support the dispute process and are not separate products.

2. User Responsibilities

To use the Service, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

You agree to:

• Provide accurate, current, and complete information when creating your account.
• Maintain the confidentiality of your account credentials and accept responsibility for all activity that occurs under your account.
• Notify us promptly of any unauthorized use of your account or any other security breach you become aware of.
• Ensure that the reviews you flag for dispute are, to the best of your knowledge, reviews you genuinely believe violate the relevant platform's policies.
• Provide any supporting information we reasonably request in order to prepare or substantiate a dispute request.
• Keep your contact information up to date so that we can reach you regarding your orders and account.

You are solely responsible for the accuracy of the business listings and review URLs you submit to us. We are not liable for disputes submitted against the wrong listing or for outcomes affected by inaccurate information you provided.

3. Acceptable Use Policy

You agree not to use the Service to engage in any unlawful, fraudulent, or abusive activity. The following are strictly prohibited:

• Submitting dispute requests for genuine, factually-based reviews simply because they are negative or unflattering.
• Fabricating, altering, or misrepresenting evidence, screenshots, or other supporting materials provided to us or to the host platform.
• Using the Service to harass, intimidate, or retaliate against any reviewer, customer, or competitor.
• Attempting to circumvent, disable, or otherwise interfere with the security features of the Service or the host platform.
• Using automated systems, bots, or scripts to access the Service in a manner that sends more requests than a human could reasonably send manually.
• Reselling, sublicensing, or redistributing access to the Service without our written consent.
• Using the Service for any illegal purpose, including but not limited to fraud, defamation, or violation of applicable consumer protection laws.

We reserve the right to refuse, suspend, or cancel any order or account that we believe, in our sole discretion, violates this Acceptable Use Policy. We may also report suspected illegal activity to the appropriate authorities.

4. Payment Terms

4.1 Wallet Funding

The Service operates on a prepaid wallet model. You fund your GMBCLEANER wallet and then use that balance to pay for individual orders. Wallet funds are held on account and applied to orders as you submit them.

4.2 Cryptocurrency Payments

We accept payment in cryptocurrency through our integrated payment processor. By funding your wallet, you authorize us to process the transaction through that processor. You are responsible for ensuring that you send the correct amount in the correct currency to the address provided. We are not responsible for funds sent to an incorrect address or for transactions that fail due to insufficient gas or network fees on your end.

All cryptocurrency transactions are final and irreversible once confirmed on the relevant blockchain network. We do not control the blockchain and cannot reverse, cancel, or modify a transaction once it has been confirmed. Wallet funding credits are denominated in US dollars and applied at the exchange rate in effect at the time of confirmation, as determined by our payment processor.

4.3 Minimum Funding

The minimum amount required to fund your wallet is $20.00 USD per transaction. This minimum exists to cover network and processing fees associated with cryptocurrency transactions. Amounts below the minimum will not be processed and may be returned to the sender at the sender's expense.

4.4 Pricing and Order Fees

Each order type has a published fee that is displayed before you confirm the order. Fees are deducted from your wallet balance at the time you submit the order. Prices may change without notice, but any change will not affect orders already submitted and paid for.

4.5 Taxes

You are responsible for any taxes, duties, or similar charges assessed on your use of the Service in your jurisdiction. We do not collect or remit taxes on your behalf unless required by law.

5. Order Processing

When you submit an order, the applicable fee is immediately deducted from your wallet balance. The order then enters our review queue. We assess the flagged review against the relevant platform's policies and, where appropriate, prepare and submit a dispute request through that platform's official channels.

Processing times vary based on the volume of orders, the responsiveness of the host platform, and the complexity of the case. We do not guarantee a specific turnaround time for any order. We will provide status updates through your dashboard and may contact you if we need additional information.

An order is considered complete when we have submitted the dispute request to the host platform and reported the outcome to you, regardless of whether the platform removes the review. The outcome of any dispute is determined solely by the host platform, not by GMBCLEANER.

If we determine, during our review, that a flagged review does not appear to violate any platform policy, we may decline to submit a dispute request. In that case, the order fee will be refunded to your wallet balance as a credit. We are not obligated to submit a dispute request for every review you flag.

6. No Guarantee of Results

GMBCLEANER does not guarantee that any review will be removed, that any dispute will be successful, or that any particular outcome will be achieved. The decision to remove a review rests entirely with the host platform and is based on that platform's policies and review processes, which are outside our control.

We commit to preparing and submitting dispute requests in good faith and in accordance with the relevant platform's policies. We do not guarantee a favorable decision, a specific timeframe, or any particular number of removals. Any statements regarding past results or success rates refer only to historical outcomes and are not a promise of future performance.

You acknowledge that the Service is a best-efforts service and that results may vary significantly from case to case.

7. No Refunds — All Sales Final

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall GMBCLEANER, its officers, directors, employees, agents, affiliates, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, business, revenue, data, or goodwill, arising out of or related to your use of the Service.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount you have paid to us through the Service in the three (3) months preceding the event giving rise to the claim.

We are not liable for any action or inaction taken by a host platform, including the removal, retention, or restoration of any review. We are not liable for any damages resulting from the content of reviews themselves, as that content is created and published by third parties outside our control.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

9. Account Termination

You may close your account at any time by contacting support. Upon closure, any remaining wallet balance will be handled in accordance with our Refund Policy.

We reserve the right to suspend or terminate your account, without prior notice, if you:

• Violate these Terms or our Acceptable Use Policy.
• Provide false, misleading, or fraudulent information to us.
• Fail to pay any amount owed to us.
• Engage in conduct that we believe could harm us, other users, or any third party.
• Are the subject of legal action or a government request that compels us to act.

Upon termination by us for cause, any wallet balance associated with fraudulent or abusive activity may be forfeited without refund. Upon termination for any other reason, remaining balances will be processed in accordance with our Refund Policy.

The provisions of these Terms that by their nature should survive termination will continue to apply, including the Limitation of Liability, Dispute Resolution, and Governing Law sections.

10. Dispute Resolution

10.1 Good Faith Negotiation

If a dispute arises out of or relates to these Terms or the Service, the parties agree to first attempt to resolve it through good-faith negotiation. The complaining party must send a written notice describing the dispute to the other party, and the parties will attempt to resolve the matter within thirty (30) days.

10.2 Binding Arbitration

If the dispute is not resolved through negotiation within thirty (30) days, the dispute shall be finally resolved by binding arbitration administered by a single arbitrator under the applicable rules of an arbitration body mutually agreed upon by the parties. The arbitration shall be conducted remotely where possible. The arbitrator's award shall be final and binding, and judgment may be entered on it in any court of competent jurisdiction.

Each party shall bear its own costs in connection with the arbitration, except that the arbitrator may award reasonable costs to the prevailing party where permitted by law.

10.3 Class Action Waiver

You and GMBCLEANER agree that any arbitration or legal proceeding shall be conducted on an individual basis only, and not as a class action or other representative proceeding. Neither party may join or consolidate claims with those of any other person or entity.

10.4 Equitable Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property, confidentiality, or other rights where monetary damages would be inadequate.

11. Governing Law

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review these Terms periodically. Your continued use of the Service after any change constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the Service.

For material changes that affect your rights or obligations, we will make a reasonable effort to notify you through your account dashboard or by email. However, it remains your responsibility to review these Terms regularly.

13. Contact Us

If you have any questions about these Terms, you may contact us at:

We aim to respond to all inquiries within two (2) business days.